You have a "Day Job" and it certainly does not
include managing and maintaining technology.
The goal as a company is to have customer service that is not just the "Best" but LEGENDARY!
Only a life lived in service to others is worth living.
There is only one boss, the customer! And he can fire everybody in the company from the chairman on down; simply by spending his money elsewhere.
The way to a customer's heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.