NETCONFIG is a South African managed IT services provider. For one predictable monthly fee, we look after your computers, Microsoft 365, security and backups. We answer your team's "help, it's broken!" calls and give you a Virtual IT Manager who plans ahead with you.
Managed IT support means an outside team looks after your business technology for a fixed monthly fee. They fix problems and, more importantly, prevent them. Think of it like a service plan for your car: regular check-ups, someone to call when a warning light comes on, and far fewer roadside breakdowns. You get a whole IT department without having to hire one.
Your "IT person" is actually your bookkeeper.
Every fix arrives with a surprise invoice.
You think your backups work… but nobody's checked.
No one's planning next year's tech, so it's always a rush.
You're not alone, and it's very fixable.
Locked out? Printer sulking? Outlook in a mood? Call, email or log a ticket as often as you need.
We quietly keep an eye on your devices and servers and install updates, so small problems are sorted before they ruin your Monday.
New users, licences, email, Teams, SharePoint and OneDrive, all set up properly and kept tidy.
Protection from scams, viruses and dodgy emails, plus a second sign-in check (like the OTP from your bank) for extra peace of mind. More on cyber security
Your data is copied to more than one place and checked regularly, so "we think it worked" becomes "we know it worked". About data protection
A named person who meets with you to review your tech, plan budgets and map out what's next.
We know what you own, what's under warranty and what's due for renewal, so there are no nasty surprises.
New starters get set up on day one, and people who leave lose access straight away. That's good for security and for POPIA.
A relaxed chat about how your business works and what's bugging you.
We look at your systems and tell you honestly what we find.
You get a written proposal and service level agreement, then we document everything and take over gently.
Day-to-day support, proactive maintenance and regular reviews with your Virtual IT Manager.
Great IT is more than laptops. These two services keep your people connected to each other and to your customers.
Neat, reliable cabling and network design, so your team stays connected and nobody has to wave their laptop at the ceiling to find a signal.
Phone systems and video meetings that sound and look great, whether your team is in the office, at home or on the road.
We become your IT department. You get one friendly team to call for everything, and a plan for what's next.
Already have an IT person? We back them up with helpdesk cover, tools, security and extra hands for projects.
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Tech runs on code; we run on people. We explain things without the jargon.
Your Virtual IT Manager keeps your technology lined up with where your business is going.
Getting the most out of Microsoft 365 is what we do every day.
Our head office is in Westville, Durban, and dedicated technicians support clients throughout South Africa.
Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa through dedicated technicians.
An outside IT team looks after your business technology for a fixed monthly fee. They monitor, maintain, secure and support it, and fix problems as they come up. The goal is fewer problems, predictable costs and a team that can just get on with work.
Unlimited helpdesk support, proactive monitoring and updates, Microsoft 365 management, everyday security, monitored backups, hardware and licence tracking, joiner and leaver setup, and a Virtual IT Manager who plans ahead with you. Your service level agreement spells out the exact scope.
Usually a fixed fee per user per month, depending on how many people, devices and systems you have. Book a free IT check-up and we'll give you a clear quote, with no surprises.
It depends on how serious the problem is. Critical issues that stop your business get the fastest response. Our response targets are written into your service level agreement.
Yes. Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa through dedicated technicians. Most problems are fixed remotely, and we arrange hands-on help where it's needed.
Yes. With co-managed IT we back up your internal team with helpdesk cover, monitoring tools, security and extra hands for projects, so they can focus on the bigger picture.
It helps with an important part of it. POPIA requires reasonable technical and organisational measures to protect personal information, and as your IT provider we help put many of those security measures in place and keep them up to date. POPIA also expects a written agreement with providers who handle your data. Compliance is still a shared responsibility, so speak to your legal adviser and see our Managed POPIA Compliance service.
We plan the handover with you and work with your previous provider where possible. We document everything as we go, so the switch is calm rather than chaotic.
Psst… Bexie here. If your IT runs so smoothly that you forget about it, we're doing our job. Moo-ving swiftly on!
Book a free, no-pressure IT check-up. We'll tell you what's working, what isn't, and what we'd do about it.
