Copilot is only as clever as the question it gets. Our hands-on Microsoft 365 Copilot training helps your team ask better, check the answers and use Copilot safely in the apps they already know.
NETCONFIG's Microsoft 365 Copilot training is practical, hands-on coaching that teaches people to use Copilot Chat and Microsoft 365 Copilot in Outlook, Teams, Word, Excel and PowerPoint. Sessions run at our head office in Westville, Durban, at your workplace or live online, and we support teams throughout South Africa via dedicated technicians.
Not sure which Copilot you have? You're in good company. Here's the plain-English version, checked against Microsoft's own pages in October 2026.
Included with eligible Microsoft 365 plans
We teach it in our Copilot Chat Starter path.
Copilot inside the apps you use all day
We teach it app by app.
Microsoft changes Copilot plans and prices often. Want to know what makes sense for your people? Our Copilot Implementation Specialists can check your licences and set-up.
Eight practical skills, taught in plain language. Cards marked "Licence" need a Microsoft 365 Copilot licence.
The four-part habit: goal, context, source and expectations.
Summarise long threads and draft replies that still sound like you.
Recaps, action items and catching up on the meeting you missed.
Drafts, rewrites and summaries, then make them yours. Going deeper? See our Word training.
Ask questions about your data in plain English and get formula help. Going deeper? See our Excel training.
Turn a document into a first-draft deck, then polish it.
Why Copilot can sound confident and still be wrong, and quick ways to fact-check it.
What to share, what not to, and why tidy file permissions matter.
Not everyone needs the same thing. Choose a path, or mix and match for your team.
For everyone with Microsoft 365
Prompting basics, safe habits and quick everyday wins.
For people with a Microsoft 365 Copilot licence
App-by-app practice in Outlook, Teams, Word, Excel and PowerPoint.
For the go-to people who help colleagues
Deeper prompting, shared prompt libraries and helping others get started.
For decision-makers
What Copilot can realistically do, what to watch, and how to roll it out calmly.
Four easy steps, and no one gets put on the spot.
Tell us who needs what and what's driving everyone mad.
We confirm which Copilot your people have, so nobody gets taught features they can't use.
Real practice with the kind of tasks your people do every day.
A take-away prompt guide, plus a Q&A once everyone's tried it for real.
Most courses teach Copilot in a vacuum. We also look after Microsoft 365 for organisations across South Africa, so we know how real set-ups behave, and the help doesn't stop when the session ends.
Need Copilot set up or tidied up first? Meet our Copilot Implementation Specialists, or explore managed IT support.
Keshnie has been training people across South Africa for over 10 years. Her favourite Copilot prompt? "Explain this like I'm new here."
28 Essex Terrace, Westville, Durban.
Your people learn in their own space.
Anywhere in South Africa, with a laptop and a decent connection.
It's hands-on coaching that shows your people how to use Copilot in the Microsoft 365 apps they already know. They learn to write clear prompts, check Copilot's answers and keep company information safe, using the kind of tasks they handle every day.
No. We can train your team on Copilot Chat, which Microsoft includes at no additional cost with eligible Microsoft 365 plans. If your people have a Microsoft 365 Copilot licence, we also cover Copilot inside Word, Excel, PowerPoint, Outlook and Teams.
Copilot Chat is secure, web-grounded AI chat that comes with eligible Microsoft 365 plans. A paid Microsoft 365 Copilot licence adds Copilot inside your Microsoft 365 apps, answers grounded in the work content you already have access to, and Microsoft's ready-made agents such as Researcher and Analyst.
Copilot works within your existing Microsoft 365 permissions, so people only see content they already have access to. That's why tidy sharing settings matter. Our training builds safe habits, and our Copilot Implementation Specialists can check your set-up before you roll Copilot out.
Anyone who uses Microsoft 365 at work, from first-timers to the team's go-to person. We also run a short briefing for leaders who want to understand what Copilot can realistically do before they invest.
At our head office at 28 Essex Terrace, Westville, Durban, at your workplace, or live online. NETCONFIG provides support throughout South Africa via dedicated technicians.
Yes. Everyone receives a NETCONFIG Certificate of Attendance. This is not a Microsoft certification.
No training can do that on its own. Our sessions build careful habits with personal information, which supports your POPIA efforts. For the IT side of compliance, see our Managed POPIA Services.
Psst… Bexie here. Be Exceptional In Everything, even your prompts. Tell Copilot who it's for and what "good" looks like. Moo-ve on!
Tell us who needs what and we'll suggest a plan. No pressure, no jargon.
Let's Unlock It