Modern Workplace Field Support Engineer Level 2 – JHB Based

Vacancy Reference Number: SEP2025MWFSE1

Position: Field Support Engineer Level 2 
Department: Technical 
Location: JHB Based 
Reports to: Reactive Support Manager 
Job Type: Full-time/Permanent 
Salary: Based on Experience 

Job Summary: 

The Field Services Support Engineer is responsible for providing on-site technical support, troubleshooting, and maintenance for a wide range of IT systems and hardware. This role involves traveling to client locations to resolve issues, perform installations, and ensure the smooth operation of IT infrastructure. The Field Services Support Engineer plays a critical role in delivering timely and effective support to ensure minimal disruption to business operations. 

Key Responsibilities: 

1. On-Site Technical Support: 

  • Provide on-site support for hardware and software issues, including desktops, laptops, printers, networking equipment, and peripherals. 
  • Diagnose and troubleshoot technical problems, resolving them promptly to minimize downtime. 
  • Perform hardware installations, upgrades, and repairs as needed. 

2. IT Infrastructure Maintenance: 

Maintain and support IT infrastructure at various Customer locations, including servers, network devices, and telecommunication systems. 

  • Ensure that all equipment is properly configured and functioning according to company standards. 
  • Conduct regular maintenance and health checks on IT systems to prevent issues.

3. User Support and Training: 

  •  Assist end-users with technical issues, providing guidance and training where necessary. 
  • Ensure users are familiar with and able to effectively use the technology provided. 
  • Communicate complex technical concepts in a clear and understandable manner. 

4. Incident and Problem Management: 

  • Record, manage, and resolve service requests and incidents through the ticketing system. 
  • Escalate unresolved issues to higher-level support teams when necessary. 
  • Follow up on tickets to ensure issues are fully resolved and customer satisfaction is achieved. 
  • Manage Escalations from the Remote Support Team 

5. Deployment and Rollout: 

  • Participate in the deployment of new hardware, software, and IT solutions to various locations. 
  • Coordinate with other IT teams to ensure smooth deployment and integration of new systems. 
  • Conduct site surveys and assessments to prepare for IT installations and upgrades. 

6. Documentation and Reporting:  

  • Maintain accurate records of on-site visits, including issues encountered, solutions provided, and equipment installed. 
  • Update and maintain technical documentation, including network diagrams, hardware inventories, and user guides. 
  • Provide regular reports to management on field service activities, including performance metrics and recommendations. 

7. Collaboration and Communication: 

  • Work closely with the Remote IT support team, sharing knowledge and providing feedback from the field. 
  • Liaise with vendors and third-party service providers for hardware repairs, replacements, and installations. 
  • Communicate effectively with clients and stakeholders to understand their needs and provide timely solutions. 

8. Qualifications: 

  • Education: Matric, working towards a Diploma or Degree in IT  
  • Certifications:  
  • CompTIA A+, Network+, or similar certifications. 
  • Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365, Azure, certifications  

9. Experience:  

  • 2-4 years of experience in IT support, with at least 1 year in a field service role. 
  • Strong knowledge of IT hardware, software, and networking principles. 
  • Experience with Windows/MacOS operating systems, Microsoft 365, and networking. 

10. Skills: 

  • Excellent problem-solving and troubleshooting abilities. 
  • Strong customer service orientation with excellent communication skills. 
  • Ability to work independently and manage multiple tasks and locations. 
  • Proficiency with remote support tools and mobile device management. 

11. Working Conditions: 

  • Requires regular travel to various sites, often with short notice. 
  • May involve lifting and transporting IT equipment. 
  • Ability to work in a variety of environments, including offices, warehouses, and remote locations. 
  • May require on-call support and flexibility to work outside of regular business hours.

12. Why Join Us? 

  • Great Company Culture 
  • Competitive salary and benefits package. 
  • Opportunity to work with a diverse range of technologies and environments. 
  • Professional development and training opportunities. 
  • Collaborative and dynamic work culture. 
  • Working with Experienced Engineers as Mentors 

To apply, email your CV to careers@netconfig.co.za

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