Service Desk Team Lead
Lead our service desk team, keep SLAs on track and coach people to grow. You'll know IT support inside out.
Careers at NETCONFIG: IT jobs in Durban and Johannesburg
We look after the IT for small and medium-sized businesses so they can get on with what they do best. Behind every fixed laptop and every smooth Microsoft 365 rollout is a team of curious, kind people who like solving problems together. If that sounds like you, pull up a chair.
See open roles How we hireGo on, click the tickets. We'll wait.
Why work at NETCONFIG?
Short answer: good people, plenty of learning and a bit of fun. The longer answer is below.
People first, tech second
We hire good humans first and great technicians second. Don't worry, we help with the second part, and we're rather good at it.
Always learning
Fresh Microsoft technologies, experienced engineers who love to mentor, and training resources on hand. Curious minds are very welcome. See the kind of work we do in Managed IT Services.
Serious about IT, not about ourselves
We take our clients' IT seriously and ourselves a little less so. Yes, there's a pool table. Yes, rematches are encouraged.
Meet Bexie, our purple cow
Be Exceptional In Everything
Why a purple cow? Seth Godin's book Purple Cow says ordinary gets ignored and remarkable gets noticed. Bexie is our reminder to be the remarkable one. And remarkable doesn't mean perfect. It means doing properly good work and being kind while we do it.
Curious? See why NETCONFIG is a little different, or meet the team (the herd, as we like to call them).
Our nine values
Excellence
Be exceptional in everything. Put people first and make every experience a good story.
Authentic
Be real. Show up as yourself, at your best.
Continuous Growth
Be a little better than yesterday. Small steps count.
Have Fun
Laugh together and celebrate the wins, big and small.
Communication
Say what you're doing and listen to understand. Effort nobody hears about is effort wasted.
Accountability
Own your role. If you said you'd do it, it gets done.
Integrity
Do the right thing, even when nobody's watching.
Teamwork
Better together. No lone heroes, nobody left hanging.
Passion
Do what you love, and love what you do.
Open roles
Each role has its own page with the full job description.
Modern Workplace Support Engineer (Level 2)
Solve the trickier Microsoft 365, Azure and Windows Server issues, and mentor our Level 1 team.
Modern Workplace Desktop Support Engineer (Level 1)
Be the friendly first line of support and help people get the most out of Microsoft 365.
SiyaXhuma: Sales Representative
Sell security, connectivity and power solutions for our sister brand, SiyaXhuma. Applications go straight to SiyaXhuma.
No role that fits right now? Send us your CV for future roles below.
How we hire
- Apply (about five minutes). Your CV and a few lines about you. No cover-letter essays needed.
- A real person reads it. Someone from the team you'd join reviews every application.
- A friendly first chat. A short call or Teams chat about the role, how you like to work, and your salary expectations.
- Meet the team. An interview with your future manager and teammates, which may include a practical exercise.
- Offer and welcome. A clear offer, and then we help you settle in.
We aim to reply to everyone within 10 working days if it's a match.
What's in it for you?
- Mentoring from experienced engineers
- Access to the latest Microsoft technologies and training resources
- Professional development and room to grow
- Certification support
- Flexible or hybrid working, by role
Life at NETCONFIG
We believe in unlocking the potential of everyone who works here. Expect to be stretched, supported and held accountable for creating great experiences for our clients. And expect a few pool-table rematches along the way.
Apply in five minutes
Tell us a bit about yourself. A real human will read it.
Don't see your role?
Good people don't always arrive on schedule. Send us your CV and tell us what you'd love to do. With your permission, we'll keep it and get in touch if something fits.
Send us your CVQuestions people ask before applying
What is it like to work at NETCONFIG?
NETCONFIG is a people-first Managed Service Provider where the team supports small and medium-sized businesses with their IT. Expect plenty of learning, mentors who have been there, and a team that likes a laugh.
Where are your offices?
Our head office is at 28 Essex Terrace, Westville, Durban, and we also have an office at 22 Magwa Crescent West, Waterfall, Johannesburg. Each job ad says where that role is based.
Can I work remotely?
It depends on the role. Each role card shows whether it is office-based, hybrid or remote.
What is the hiring process?
Five steps: apply, we review, a first chat, meet the team, then an offer.
Do you hire juniors or graduates?
Yes, some roles suit people early in their careers, like our Level 1 Desktop Support Engineer role (1 to 2 years' experience).
What happens after I apply?
A member of the team reads your application and we aim to reply within 10 days. If you're shortlisted, we'll set up a first chat.
Do I need Microsoft certifications?
They help, and each ad lists what's preferred. Curiosity and good communication matter just as much.
How do you handle my personal information?
We only use it to consider you for roles, only our hiring team sees it, and we delete it after the shortlisting unless you agree we may keep it longer.
Can I apply if there's no matching role?
Yes. Send a general application and we'll keep you in mind (with your permission).