Facebook-f Linkedin Youtube
Preview – Voice and Video Solutions | NETCONFIG

Voice and video solutions so your people can talk, meet and get things done from anywhere

We set up and look after your business phones, online meetings and meeting rooms, using Microsoft Teams Phone or a cloud phone system, so everyone stays connected without the fuss.

Let’s talk about your callsHelp me choose
  • Dedicated technicians who get to know your setup
  • Keep the phone number your customers already know
  • Head office in Westville, Durban, supporting teams throughout South Africa
Preview – Voice and Video Solutions | NETCONFIG

Better calls, easier meetings, and one friendly team to look after them

NETCONFIG helps businesses move from old phone systems to cloud calling and easy video meetings. If your team already works in Microsoft 365, Microsoft Teams Phone keeps calls, chat and meetings in one app. If you’d like a dedicated phone system with extras such as call queues, a cloud phone system like 3CX can suit better. Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians.

A video meeting on a laptop with a phone call coming in Illustration of a laptop showing four people in a Teams-style video meeting, with a phone in front showing an incoming call from Reception. Team meeting at 10:00 Incoming call Reception Customer call

Answer every call, wherever you are

At your desk, on your laptop or on your cell phone.

Start every meeting on time

One tap to join, with sound and video that just work.

One team to call when something sounds off

Real people who already know how your system is set up.

What a call can feel like when it’s set up properly

Here’s the journey of one customer call. No dead ends and no “please hold” forever.

  1. They ring your number

    The number your customers already know, even when people work from home or you’ve moved offices.

  2. A friendly greeting

    “Press 1 for sales, 2 for support.” Short, clear and in your own words.

  3. The right person picks up

    On a laptop, cell phone or desk phone, wherever they are today.

  4. Nothing slips through

    If everyone’s busy, voicemail lands in your inbox so you can call back.

Two good ways to move your phones to the cloud and how to choose between them

Both are good. The best one is the one that fits how your people already work.

Microsoft Teams Phone compared with a 3CX cloud phone system
QuestionMicrosoft Teams Phone3CX cloud phone system
A good fit whenYour team already uses Microsoft 365 and Teams every dayYou’d like a dedicated phone system, or not everyone uses Teams
Where you take callsIn the Teams app on a laptop or cell phone, or on a Teams desk phoneIn the 3CX app, a web browser or on a desk phone
Calling landlines and cell phonesThrough a Microsoft calling plan or a local phone provider. We help you chooseThrough a phone line from a South African provider, which we arrange for you
Keeping your numberUsually yes. We move your number across for youUsually yes. We move your number across for you
How it’s paid forYour Teams licence, Teams Phone and your calling routePriced by how many calls happen at once, plus your phone line
Great atCalls, chat, meetings and files in one placeReception, call queues and flexible call routing

Swipe sideways to compare both options.

Not sure? That’s exactly what our first chat is for.

Everything you need to talk and meet, set up and looked after

Business calling

Make and take normal calls from your laptop, cell phone or desk phone, with transfers, voicemail, ring groups and a friendly greeting.

Online meetings

Teams meetings that start on time, sound clear and don’t need a teenager to explain the settings.

Meeting rooms

One-touch-join video for boardrooms and meeting spaces, using Teams Rooms-certified kit.

Headsets and desk phones

The right kit for each person. Reception gets a desk phone, road warriors get a good headset, nobody gets a mystery box.

A meeting room with a wall screen and a video bar Illustration of a boardroom with a wall screen showing a video meeting, a video bar below it and three people seated at a table.

Meeting rooms people actually want to use and don’t dread booking

One-touch join, a camera that finds whoever’s speaking and sound that reaches the back row. We choose kit that’s certified for Microsoft Teams Rooms, such as Logitech’s Rally range or HP Poly, and set it up so the first meeting just works.

  • Join with one tap, no cables or fiddling
  • Everyone can see and hear, in the room and on screen
  • Tidy cabling and a quick demo for your team

Good calls need a good network, so we check your internet, Wi-Fi and cabling too. See Structured Networks.

How switching works from first chat to first call

  1. Chat

    We learn how calls move around your business today: who answers, what happens after hours and which numbers matter.

  2. Plan

    We recommend Teams Phone or 3CX, the best way to connect to the phone network and any kit you need, with a clear quote.

  3. Switch

    We set everything up, move your numbers, test it properly and show your team how it works with user adoption training.

  4. Look after

    New starter? Changed opening hours? A headset making a funny noise? Our dedicated technicians sort it out.

Made for South African offices where life doesn’t always go to plan

When the power goes

Power cuts and local outages still happen, even when load-shedding is quiet. Cloud phones live in data centres, not in your office, so they keep going while your team has power and internet. A battery backup (UPS) for your router keeps the office online, and the mobile app keeps people reachable.

Keeping your number

Most business numbers can move with you, including 031, 011 and 021 numbers and, since March 2022, 080, 086 and 087 numbers. Moving a number is usually the slowest step, so we start it early.

Working from anywhere

Your business number rings wherever your people are: Umhlanga, Sandton, Century City or the kitchen table.

Call recording and POPIA

Recording calls can be useful and legal, but there are rules. We’ll help you set it up with POPIA in mind: tell callers, limit who can listen and decide how long to keep recordings.

Why businesses choose NETCONFIG for voice and video

Microsoft 365 is our everyday work

Teams Phone slots into the Microsoft 365 setup we already help businesses run.

A team that knows your setup

Dedicated technicians look after your system, so you’re never explaining your call flow to a stranger.

Helping businesses since 1999

Long enough to remember fax machines, current enough to set up Teams Rooms.

Support throughout South Africa

Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians.

Brands we work with

  • Microsoft Teams
  • 3CX
  • HP Poly
  • Logitech

Voice and video questions, answered

What is Microsoft Teams Phone?

Teams Phone is Microsoft’s add-on that turns Microsoft Teams into a full business phone system. Your team makes and answers normal phone calls in the Teams app on a laptop or cell phone, or on a Teams desk phone. You need a Teams licence, a Teams Phone licence and a way to connect to the public phone network.

Can Teams Phone call landlines and cell phones in South Africa?

Yes. Microsoft lists South Africa as a country where its own calling plans are available, and local phone providers can also connect Teams to the phone network (the technical names are Operator Connect and Direct Routing, in case you hear them). We help you choose the route that suits your numbers, call volumes and budget.

Can we keep our existing business number?

Usually, yes. In South Africa, geographic numbers like 031 or 011 can be moved, and since March 2022 non-geographic 080, 086 and 087 numbers can be moved too. Moving a number is normally the slowest part of a switch, so we start it early. Microsoft says moving a number into its calling plans in South Africa takes about 30 business days, and partial moves aren’t supported.

Should we choose Teams Phone or 3CX?

If your team already works in Microsoft 365 and Teams every day, Teams Phone keeps calls, chat and meetings in one place. If you’d like a dedicated phone system with extras such as call queues, or not everyone uses Teams, a cloud phone system like 3CX can be a better fit. We’ll talk it through and recommend one honestly.

How much does it cost?

It depends on the number of users, the licences you need, how calls connect to the phone network and any hardware. We don’t publish one-size-fits-all prices. Tell us how you work and we’ll send a clear quote.

What happens to our phones during a power cut?

A cloud phone system runs in data centres, not in your office, so it keeps working as long as your team has power and internet. Keep your router and fibre equipment on a battery backup (UPS), and people can take calls on the mobile app over mobile data if the office goes dark.

Is it legal to record business calls in South Africa?

Often, yes, but there are rules. RICA allows recording in some situations, such as when you’re a party to the call or when a business meets specific conditions, including telling people in advance. POPIA treats recordings as personal information, so tell callers, limit who can listen and set how long you keep them. Check your approach with your legal adviser.

Do we need new desk phones or headsets?

Not always. Many people use the Teams or 3CX app with a good headset. Busy callers and reception often prefer a certified desk phone, and meeting rooms work best with a Teams Rooms-certified video bar. We’ll suggest kit only where it makes a real difference.

How long does it take to switch?

It depends on how many people, sites and numbers you have. Setup itself is often quick, while moving numbers usually takes longest. We’ll give you a clear plan with dates before anything changes.

Do you support businesses outside Durban?

Yes. Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians. Cloud calling can be set up and supported remotely, so it works the same whether your team is in Durban, Sandton or Cape Town.

Bexie, the NETCONFIG purple cow, peeking overthe last question
Psst… you’re on mute. (Kidding, you sound great.)

Related services that work hand in hand with your phones

Microsoft 365

Email, Teams, files and security, set up properly and looked after.

User Training

Friendly training so everyone actually enjoys the new system.

Imagine every call answered and every meeting starting on time

Tell us how your calls work today and we’ll suggest the simplest fix.

Let’s sort out your calls