IT support in Shakas Rock that’s as calm as the tidal pool

Slow Wi-Fi, suspicious emails and mystery error messages belong nowhere near the beach. We look after your devices, Microsoft 365, data and security.

A friendly NETCONFIG team member at work
Wi-Fi: behaving
Inbox: scam-free
Backups: done
Calm tidal pool. Calm IT.Tech that just works, so you can get back to the good stuff.

Shakas Rock is for snorkelling, not for Wi-Fi battles

Tucked between Salt Rock and Ballito on the Dolphin Coast, Shakas Rock is known for its rocky outcrop, its sea views and a tidal pool that’s perfect for a snorkel. It’s a place to slow down.

Your technology shouldn’t be the thing that speeds your heart rate. Whether you work from a home office, a spot with an ocean view or somewhere in between, we help keep your IT quietly working in the background.

  • A sea-view desk and a steady connection

    We look after your devices, updates and everyday tech, so a video call doesn’t turn into a guessing game.

  • Sea air for you, extra protection for your data

    Fresh air is great for people. Your emails, files and passwords need sensible security, regular backups and a team that spots the dodgy stuff.

  • One number, one friendly team

    No hunting for who to call. Phone 087 354 5031 and speak to people who already know your setup.

Sound familiar?

If any of these made you nod (or sigh), you’re in the right place.

“The Wi-Fi sulks right when the call starts.”

We look for the real cause, not just the symptom, so your connection behaves when it matters.

“Is this email real, or a scam?”

Phishing emails keep getting sneakier. We add layers of protection and teach your team to spot the fakes.

“Where did that file go?”

With regular backups in place, a deleted file or a dead laptop is an annoyance, not a disaster.

“When something breaks, who do we even call?”

One number, one friendly team, and people who already know your setup. No explaining it from scratch.

What we solve for Shakas Rock

Five ways we make IT the easy part of your week.

Managed IT Services

Your outsourced IT department: help desk, monitoring, updates and on-site help when you need it. “Have you tried turning it off and on again?” becomes our problem.

Explore managed IT services

Cloud & Microsoft 365

Set-up, licensing, moving to the cloud and everyday care for Microsoft 365, from Outlook to Teams and SharePoint.

Explore Cloud & Microsoft 365

Cyber Security

Layers of protection for your email, devices and data, plus help with the technical safeguards POPIA expects.

Explore cyber security

AI & Automation

Get started with Microsoft Copilot and smart automation safely, with your data and permissions sorted first.

Explore AI & Automation

Microsoft 365 Training

Friendly, practical training so you and your team feel confident with the tools you use every day.

Explore training

Not sure where to start?

Tell us what’s bugging you about your tech. We’ll listen, ask a few questions and suggest a sensible next step.

Book a friendly IT chat

What you get when IT is our job, not yours

Hover over a card (or tap it) to see what that really means.

Fewer fires, more focus

We monitor, update and look after your systems, so many problems are sorted before you notice them.

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We spot the smoke before it becomes a fire. Your Mondays stay wonderfully boring.

One team to call

One number, one friendly team, and people who already know your setup.

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No phone maze. No “press 7 for more options”. Just people who know you.

Protected, not paranoid

Layers of protection and a team that can spot a dodgy email. Sensible security, minus the scare tactics.

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Good locks on the doors, no tinfoil hats required.

Tech you’ll actually use

We help you get your money’s worth from Microsoft 365 and Copilot, and we train you so it sticks.

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Yes, even that button you’ve never dared to click.

Straight talk, no jargon

Clear advice and honest recommendations. If we don’t think you need something, we’ll tell you.

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Don’t need it? We’ll say so. Our upsell button is permanently broken.

A partner that sticks around

We’ve been looking after South African businesses since 1999, and we plan to be around for the next wave too.

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Like the tide: always there when you need us.

How working with us works

Four simple steps, and not a single acronym you need to Google. Tap a step to explore.

Let’s chat

Tell us about your work, your tech and what’s bugging you. Biscuits optional.

You bring the questions. We bring the listening ears.

IT check-up and roadmap

We look at your current setup and give you a clear, prioritised plan. No jargon, promise.

Think of it as a map, minus the tiny print.

Set-up, sorted

We put the right tools, protection and processes in place, with minimal disruption.

Less drama, more done.

We look after it

Ongoing support, monitoring and regular reviews. You keep being brilliant.

You keep being brilliant. We keep the tech behaving.

Head office in Westville, help that reaches Shakas Rock

Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians. That includes Shakas Rock and the rest of the Dolphin Coast.

Curious where else we help? See who we serve

The NETCONFIG team

Questions we hear a lot

What IT support can you give me in Shakas Rock?

We act as your outsourced IT department: day-to-day support, monitoring and updates, Microsoft 365 and Copilot, cyber security, backups and training. We shape it around you, your goals and your budget, and we’ll tell you honestly if something isn’t the right fit.

Do you have an office in Shakas Rock?

Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians. That includes Shakas Rock and the Dolphin Coast.

Can you help with slow or patchy Wi-Fi?

Yes. We start by asking a few questions and looking at your setup to find the real cause. If it needs new cabling or Wi-Fi equipment, our sister team, SiyaXhuma, takes care of cabling, Wi-Fi, CCTV and access control.

Can you help with Microsoft 365 and Copilot?

Yes. We set up, manage and secure Microsoft 365, and we help you get ready for Microsoft Copilot by sorting out your data, permissions and training first, so it’s useful and safe.

What are managed IT services?

Instead of calling someone only when things break, a managed IT provider looks after your technology all the time, a bit like a caretaker for your tech. We monitor, update, protect and support your systems under a service level agreement (SLA), so problems are often fixed before you notice them.

How do we get started?

Book a friendly IT chat through our contact page or call 087 354 5031. We’ll ask a few questions, look at your setup and suggest a sensible next step.

Bexie, the NETCONFIG mascot, peeking over the questions

Let’s make IT the easy part of your week

Tell us what’s bugging you about your tech. We’ll listen, ask a few questions and suggest a sensible next step.