Managed IT support for the Atlantic Seaboard and the V&A Waterfront
From Sea Point to the Waterfront, we keep your computers, Wi‑Fi, email and data humming, so you can get back to your guests, your clients and the view.
Green Point Lighthouse has been on duty since 1824. We admire that kind of uptime.Tap or hover a landmark for a fun fact.
What does managed IT support actually mean?
Managed IT support means we look after your technology all the time, not just when something breaks. Our dedicated technicians take care of your helpdesk, security, backups, Microsoft 365 and networks, so problems get fixed (or prevented) before they spoil your day.
Think of it like servicing your car regularly instead of phoning someone from the side of the road. It costs less stress, and the lift to work is much nicer.
- Quick help when something goes wrong
- Security, updates and backups handled quietly in the background
- Microsoft 365 set up properly and looked after
- Wi‑Fi, networks and devices that behave
- A plain‑English chat about what to improve next
Who we look after around here
This stretch of coast is full of people running places that never really stop: guest houses, restaurants, rental portfolios, offices and studios. We’re happy to keep their technology out of the way.
Guest houses, hotels and restaurants
Guest Wi‑Fi that stays up and stays separate from your bookings and tills. Card machines and booking systems that don’t pick the Friday‑night rush to sulk.
Property and short-term rental managers
Shared inboxes, booking details and copies of guest IDs kept safe, backed up and POPIA‑friendly, even when your team is spread across several buildings.
Offices and co‑working teams
Laptops that work the same in the office, at home or at a café on Main Road. Microsoft 365 set up properly, with Copilot ready when your team is.
Professional practices and creative studios
Client files that are backed up, locked down and easy to find, plus someone friendly to call when the printer has opinions.
What we take care of
One friendly team for the whole lot, so you are not juggling five suppliers and a tangle of cables.
Managed IT support
Quick help when something goes wrong, and quiet care in the background so less does.
Microsoft 365
Email, Teams, SharePoint and OneDrive set up properly and kept secure.
Microsoft Copilot
Copilot that your team actually uses, rolled out safely and sensibly.
Cyber security
Protection against scam emails, ransomware and weak passwords.
Backups and data protection
Your files safe, recoverable and not living on one laptop.
Managed POPIA support
The technology side of protecting personal information, handled for you.
Networks and Wi‑Fi
Cabling, Wi‑Fi and internet links that cope with real life.
Phones and video meetings
Calls and meeting rooms that connect the first time.
Want your team to feel at home in the tools? We also run Microsoft 365, Excel, Word, Cybersecurity and Copilot training.
Made for life by the sea
Good IT support is partly about the building it lives in. Pick a coastal headache and see what we do about it.
Know your building
More than one fibre network covers this stretch of coast, and which one your building has depends on the block. We check before we promise, and we can set up a backup connection for the days your main line takes a tea break.
Main line: running. Backup connection: ready and waiting.
Salty air and squeezed cupboards
Sea air is lovely for people and less lovely for switches and routers wedged into cupboards. We look at where your equipment lives and how it is cooled, protected and labelled.
Router: squeezed in, running warm, cables everywhere.
The summer rush
Summer brings visitors, and visitors bring Wi‑Fi demands, busy booking systems and full card machines. We help you get ready before the crowds arrive.
One shared network: guests are streaming and the card machines are crawling.
Power blips and surges
Even when load‑shedding is off the news, a surge or a building maintenance cut can knock a server over. A sensible battery backup (UPS) and good backups mean a blip stays a blip.
Server: running happily. Press the button to test it.
POPIA, without the headache
If you keep guest, tenant or client details, POPIA applies to you. Two things matter most: keep that information safe, and know what to do if something goes wrong.
We are IT people, not lawyers, so we look after the technology side (secure systems, backups, access control) and work alongside your legal adviser. This is general information, not legal advice.
If something goes wrong
- Tell us straight away, so we can contain it.
- Work out which personal information was involved.
- Tell the Information Regulator and the people affected as soon as reasonably possible.
The Regulator asks for these reports through its online eServices portal.
How we work with you
No big production. Three easy steps, and a cup of tea is optional.
Say hello
Tell us a little about your team and what is bugging you. A free IT review is a friendly way to start.
We take a look
We look at your devices, security, backups, Microsoft 365 and network. We start with remote support wherever we can, and we have someone based in Cape Town for visits in person.
You get a plain-English plan
You hear what is working, what is a bit wobbly and what to fix first, with no jargon and no pressure.
Where we are, and how we reach you
We are upfront about this one: our head office is in Westville, Durban, and our dedicated technicians support businesses throughout the Western Cape, including the Atlantic Seaboard and the V&A Waterfront. We also have someone based in Cape Town.
28 Essex TerraceWestville, Durban
KwaZulu-Natal
Monday to Friday, 08:00 to 17:00
087 354 5031 or hello@netconfig.co.za
Areas we look after
- Sea Point
- Green Point
- Mouille Point
- Three Anchor Bay
- Bantry Bay
- Fresnaye
- Clifton
- Camps Bay
- Bakoven
- Llandudno
- Hout Bay
- V&A Waterfront
Based elsewhere in the Western Cape? See IT support across the Western Cape or everywhere we work.
Questions people ask us
Do you provide IT support in Sea Point, Green Point and the V&A Waterfront?
Yes. Our dedicated technicians support businesses throughout the Western Cape, including the Atlantic Seaboard and the V&A Waterfront, and we have a team in Cape Town. Our head office is in Westville, Durban.
Is NETCONFIG based in Cape Town?
Our head office is at 28 Essex Terrace, Westville, Durban, and we have been in business since 1999. We also have a team in Cape Town, and our dedicated technicians support clients throughout South Africa, including the Western Cape.
What does managed IT support include?
Managed IT support means we look after your technology all the time, not just when something breaks. That usually means quick help when you need it, plus security, updates, backups, Microsoft 365 and network care in the background. Read more about our managed IT services.
Can you help our guest house or restaurant with guest Wi‑Fi?
Yes. We can set up a separate guest network, so guests browse on one network while your bookings, tills and office computers stay safely on another. We can also check that your Wi‑Fi reaches every room and the garden.
What do we have to do under POPIA if our systems are hacked?
If personal information is accessed by someone who should not have it, you generally need to tell the Information Regulator and the people affected as soon as reasonably possible. The Regulator asks for these reports through its online eServices portal. We handle the technology side and can work alongside your legal adviser. This is general information, not legal advice. See our managed POPIA support.
Can you help us start using Microsoft Copilot safely?
Yes. We help you get your Microsoft 365 set up and your files organised first, so Copilot only shows people what they should see. Then we help your team learn where it genuinely saves time. Take a look at our Copilot implementation support.
Do you support teams in co‑working spaces or serviced offices?
Yes. We can look after your laptops, Microsoft 365, security and backups, and we work with your building’s network team when the internet connection is part of the puzzle.
How much does managed IT support cost?
Every team is different, so we would rather look at your setup before we talk numbers. Book a free IT review and we will talk you through your options in plain English.
Ready for a friendly look at your IT?
Tell us what is bugging you. We will take a look, explain it in plain English and suggest what to fix first. No jargon, no hard sell.