Insourcing vs Outsourcing IT Services

To get a better idea of how insourcing vs outsourcing your IT department compare, we take a look at the pros and cons of each.

Technology solutions, like cloud computing services, have become the pillars of business continuity in our modern digital society. Everything from your company emails and company memos, to HR-related activities and securely storing your customer information for POPIA and GDPR compliance: these critical internet-based business activities rely on information technology (IT) infrastructure.

It takes careful management, by specialist IT service providers implementing effective IT solutions, to keep your business secure and efficient at all times.

IT services have gone from optional extras to necessities for growth in the business landscape, so the question is: insourcing vs outsourcing IT services – how do they compare and what is your best viable option?

Pros and cons of IT insourcing vs outsourcing

To get a better idea of how insourcing vs outsourcing your IT department compare, we take a look at the pros and cons of each. In the 6 sections below we look at the benefits and drawbacks of insourcing vs outsourcing your business IT requirements:


Outsourced IT

Vast talent pool with a wide range of skills | Access to a team that is skilled in latest tech

Insourced IT

Limited skills (problems take longer to resolve) | Upskilling staff rests with the company


Outsourced IT

Frees up internal resources to focus on growth | Less downtime with quick response times & skilled talent | Access to IT experts 365 days of the year | Reliant on the outsourced IT company to put the right workflows in place, and to prioritise & control the response time

Insourced IT

Internal resources constrained by solving IT issues | Limited skills negatively affect downtime | Reliant on staff that take leave or get sick | Control over processes & response time

cost of it service

Outsourced IT

Lower payroll | Expert knowledge to accurately forecast budgets | Fees can vary if not on a fixed SLA

Insourced IT

High payroll | Poorly forecasted expenses | Fixed salary costs


Outsourced IT

Best in class tech enables growth | Proactive IT planning keeps up with best practices | Continuous strategic IT guidance | Business stays agile with latest tech | Staff not employed by the company and can affect attitude

Insourced IT

Limited growth due to outdated technology | Often focused on break-fix model | Limited time for proactive implementation of modern technologies | Growth limited with outdated tech | Employees are invested in company’s long-term success


Outsourced IT

Positive employee morale when IT handled by experts | Communication can be challenging | Can take time to find the right partner who understands your business goals

Insourced IT

Frustrated staff when IT affects their job output | Knows your business well | Able to work closely with other departments


Outsourced IT

Peace of mind that business data is safe and secure | Expert knowledge of reducing risk of cyber threats and attacks

Insourced IT

Reliant on internal staff to keep data secure & limit cyber attacks | Limited knowledge of reducing cyber threats & attacks

As a business grows, its business IT requirements become more complex. You need an information technology partner who knows how to navigate this minefield, helping you become more efficient and competitive in your industry.

What does managed business IT support involve?

Organising business data to support productivity, efficiency, and decision-making in your company.

Efficient data management

Organising business data to support productivity, efficiency, and decision-making in your company.

Security of information

Ensuring that your important business information is kept secure at all times.

Virus safety

Protecting your business, employees, and IT infrastructure with effective anti-virus measures.

Continuous support

Constantly assessing and improving the company’s information technologies with the latest industry developments.

Benefits of outsourcing IT solutions

Become more efficient and competitive

If technology is a competitive advantage in your business, and the key to its efficiency gains, then managing IT needs in-house can have a significant negative impact – often costing you more because of unnecessary complexity.

In a world of rapidly changing technology, outsourcing is a cost-effective solution that enables you to continuously implement the right technologies. This means you can go to market faster, be more secure, and stay competitive in your industry.

With outsourced IT services, your business can focus on truly important projects and meaningful business strategies that give you a competitive edge.

Reduce downtime for your business

Issues with connectivity and other IT infrastructure components can lead to disruptions to your business’s important day-to-day operations.

An effective managed IT support provider will be able to respond to IT issues promptly, reducing downtime and disruptions by always having their finger on the pulse.

This positions your business to get more work done with fewer interruptions.

Increase employee morale and wellbeing

When the internet goes down or computers crash, it can cause your employees to feel stressed or anxious while the issue persists. They may worry about lost productivity, threatened security, or losing their work that they may or may not have saved.

When IT support is outsourced and competently managed by a skilled IT services provider, your employees will be at ease knowing these technicalities are being tackled by professionals.

No need to hire and train dedicated IT staff

Hiring in-house IT staff can become challenging, especially if you’re not in tune with the industry and the changing skill sets potential IT support teams must have to effectively manage IT services.

Outsourcing gives you access to a team of experts with a higher level of skill and the latest technological know-how, to provide the best Return on Investment (ROI) for your business.

Outsourced IT lets you focus your Human Resources where you need them most, without having to burden staff with extra business IT-related responsibilities.

Stay focused on your core business

Every person in your organisation has limited time, so why not let your employees do what they do best and not get distracted by IT issues.

IT doesn’t have to be the bottleneck that holds your business back. Outsourcing your business IT lets you focus on what matters: growing and supporting your business – not troubleshooting software, hardware and user IT issues.

By outsourcing your IT functions, you allow a professional IT Services company to do what they do best, so you can focus on growing the business.

The NETCONFIG approach

Let us meaningfully engage with your business, so we get a clear picture of your goals and challenges.

We’ll conduct a broad on-site information technology audit and propose a clear IT roadmap for your business.

Our experienced, skilled IT team will set to work implementing your bespoke business IT solution.

We’ll manage your business’s critical IT assets, ensuring uptime and productivity while reducing risks from modern threats.


We embrace the necessity of continuous learning, often being the first to leverage new technologies for our clients.

Ready to outsource your IT support services?

NETCONFIG focuses on the delivery of outsourced IT and technology management services. We take care of your critical business IT assets, ensuring uptime and productivity while protecting you from online threats. Our 23 years of IT industry experience means we’ve watched it develop, and we know how a business can benefit from properly managed IT services.

Outsourcing IT services to us means you benefit from our full-service offering, including:

NETCONFIG is more than just an IT support company. We understand how to use technology in helping SMMEs scale up and become more agile.

Scale your business on-demand with the ability to be productive anywhere, and remain confident that your data is secure.

We are SonicWall and Microsoft Gold partners with a dedicated cyber security team, proactively monitoring and managing online risks.

NETCONFIG uses the 3-2-1 Model of Managed Data Protection(3 copies, 2 locations, 1 off-site), including added layers of cyber security and proactive backups monitoring.

Implement cost-effective, environmentally-friendly business printing with our Managed Print Services.

Our cloud Voice & Video Solutions empower your business to work from anywhere and stay connected to clients – in a professional manner.

Leverage your business IT investment with computer software training by certified Microsoft Trainers.

Expand your business Microsoft 365 capabilities with SharePoint & CRM Solutions that are simple and effective.

NETCONFIG provides IT infrastructure hardware, also assisting businesses to become more secure with CCTV and Access Control solutions.

We leverage technologies like Microsoft Azure and Power BI to access data insights, cultivating a data-driven culture for better business decisions.

NETCONFIG has been helping South African businesses become more efficient, secure, and profitable for 23 years – with technology that moves people and businesses forward.

Contact NETCONFIG to discuss your existing business IT requirements today, or get a FREE IT ASSESSMENT and let’s help you maximise the potential of what IT can offer.