Hosted PBX

Hosted PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The PBX communicates with internal phones and the outside world via an IP network eliminating the need to have physical phone lines.

A Hosted PBX solution will give you all of the office phone functionalities found in a traditional PBX. The only difference is that a Hosted PBX solution will not require you to buy hardware to host the system at your office.
Instead, all services will be running from the cloud, meaning they will be hosted at a provider’s data centre. This option is less costly, because you do not have to invest in expensive office phone equipment. All you need is a reliable internet connection from the office and a VOIP provider that will set up and maintain your Hosted PBX.

The PBX users Voice over IP (VoIP) protocol to make and receive calls while the older analogue phone systems use physical phone lines, having the ability to send voice over IP also means that the call rates are much cheaper compared to the analogue systems.

The Hosted PBX is a complete Unified Communications Solution (UC) that allows you to make phone calls, video conferencing, send instant messages, email and SMS, check other extensions presence all from a smartphone, PC application, or web interface.

Increase your company’s productivity by having the ability to work from anywhere with PBX.

The PBX allows you to always stay connected whether you are working from the office or at home by using Windows, Mac, Android, or IOS softphone applications with a wide range of support physical desk phones such as Yealink, Snom, Fanvil and Grandstream.

Hosting the PBX in a data centre will result in higher uptime compared to physical on-premises PBX, as data centres have multiple internet failover lines and backup centres in an event of disasters.

Hosting your PBX will save you on hardware and call cost as well as licensing costs.

Some of the PBX features are

• Easy PBX management from a web interface
• Live call recording stored in the cloud
• Live call reporting
• Call queues
• Digital receptionist
• Web conferencing
• CRM integrations
• Free internal calls or to remote offices connected to the same Host PBX
• Smartphone and PC applications