NETCONFIG is a Durban managed IT company, founded in 1999 and based in Westville, about 25 km from Umhlanga. We look after everyday IT support, Microsoft 365, Copilot, cyber security and managed POPIA help for teams across Umhlanga Ridge, Ridgeside, Umhlanga Rocks and La Lucia Ridge.
Pick a service to see what is included.
Laptop won’t connect five minutes before a meeting? Printer playing up? A real person helps, remotely or on site, and explains what went wrong.
Email, Teams, SharePoint and security set up properly, so everyone can get on with their day.
Use AI at work safely. We check who can see what first, so Copilot only shows the right people the right files.
The locks on your digital front door: email protection, multi-factor sign-in and backups that actually restore.
The technology side of protecting personal information. We are IT people, not lawyers, and we will say so.
Fibre that keeps going, Wi-Fi that reaches the boardroom (even the one with the sea view) and calls that sound like calls.
We have heard them all. Here is how we make them rare.
Half the team is stuck in traffic and the other half needs the shared files.
How we help: Secure sign-in and cloud access, so work follows your people and not the office. Microsoft 365 for your team.
Gorgeous outlook, patchy Wi-Fi and a client waiting to present.
How we help: Wi-Fi planned to reach every corner, including the corner with the view. See our networks.
Roadworks happen, and suddenly nobody can open anything.
How we help: We help you put a backup connection and a plan in place, so work carries on while it is fixed. Managed IT support.
Hotels, restaurants and shops on the coast get busiest just when everyone wants a holiday.
How we help: Tills, card machines and Wi-Fi sorted before the crowds arrive. Hospitality support.
Every industry has its own IT quirks. These are the teams we know best.
Tap a step to see who does what.
Tell us what is bugging you. No jargon, no pressure.
A free IT assessment of your support, security, backups, Microsoft 365 and network, done remotely or on site.
What is working, what is a bit wobbly and what to fix first.
A dedicated Virtual IT Manager who knows your setup, so you never have to explain it twice.
Copilot can only show people what they already have permission to open. We check who can see what, tidy up permissions and then help your team start with confidence.
Try it: who is this file shared with?
Someone in the team asks Copilot: “What does everyone earn?”
Copilot finds the file and summarises it. Awkward. This is the kind of oversharing we find and fix.
Someone in the team asks Copilot: “What does everyone earn?”
Copilot has nothing to show them. Phew. Only HR can open the file, so only HR gets the answer.
POPIA says you must keep personal information secure, and tell the Information Regulator and the people affected if it is compromised. We handle the technology side.
Try it: if something goes wrong, what happens next?
Spot it. Something looks off: a strange email, a lost laptop, an unexpected sign-in. Tell your IT provider straight away. Under POPIA, an IT provider acting as an operator must tell you immediately if it suspects a compromise.
Contain it. We help lock accounts, isolate devices and protect backups while we work out what happened.
Report it. Your organisation tells the Information Regulator as soon as reasonably possible, through its eServices portal. The portal has been mandatory for these reports since 1 April 2025.
Tell people. The people affected are told too, so they can protect themselves. Your lawyer or Information Officer can help with the wording.
General information, not legal advice.
Can’t find your answer? Ask our friendly team. We are happy to help.
Our head office is at 28 Essex Terrace, Westville, Durban. Through dedicated technicians, we also support clients throughout South Africa.
Friendly helpdesk support when something breaks, monitoring that spots problems early, security, backups and Microsoft 365 care. We explain everything in plain English and agree what is included before we start.
We start with a free IT assessment, write down how your setup works, tighten security and then take over day-to-day support. We plan the handover with you, so your team is never left without help.
Business Premium adds business-grade security to the everyday Microsoft 365 apps, including protection against dodgy emails and tools to secure company laptops and phones. If your team handles client information, it is usually worth a look. We will tell you honestly if a simpler plan will do.
Copilot only shows people files they already have permission to open. So if old files are shared too widely, Copilot can bring them up. We check who can see what, tidy up permissions and then help your team start with confidence.
Your organisation, as the responsible party, must tell the Information Regulator and the people affected as soon as reasonably possible. Under section 21, an IT provider acting as an operator must tell you immediately if it suspects a compromise. Your contract should say so. This is general information, not legal advice.
Use the Information Regulator’s eServices portal. Since 1 April 2025 it has been mandatory for reporting security compromises, rather than email.
Eskom reported more than 500 days without load shedding in October 2026, which is great news. Local outages and load reduction can still happen, though. A UPS for your router, switches and servers keeps things running and gives you time to shut down safely.
A friendly check-up of your IT support, cyber security, backups, Microsoft 365 and network. You get a plain-English plan showing what is working, what is a bit wobbly and what to fix first. No hard sell. Book yours here.
Start with a friendly look at your tech.
