Something's not working
For existing clients. Our support desk is your quickest route. Email us your name, company and what's going on.
Need to contact NETCONFIG? Printer plotting against you? Inbox bursting at the seams? Or ready to rethink your whole IT setup? Get in touch with our friendly team in Durban and Johannesburg for real people.
Already a client? Get support fast.
Pick the way to contact our IT support team that suits you, and we'll get you to the right person first time.
For existing clients. Our support desk is your quickest route. Email us your name, company and what's going on.
Tell us about your business and what's frustrating you. We'll set up a no-pressure chat about managed IT services, Microsoft 365 or security.
Call Durban on 087 354 5031 or Johannesburg on 087 354 5011, Monday to Friday, 08:00 to 17:00.
Say hello at hello@netconfig.co.za and we'll pass your message to the right desk, or browse our open roles.
It takes about two minutes. A real person reads every message, and we aim to reply within one business day.
Bexie's house rule: be exceptional in everything, including how quickly we pick up the phone.
Two offices, three regions, one team. Pop in by appointment, or let us come to you.
087 354 5031
hello@netconfig.co.za
Mon to Fri, 08:00 to 17:00
Based in Westville? See our Westville IT support page.
087 354 5011
hello@netconfig.co.za
Visits by appointment
No office in the Cape (yet), but distance isn't a problem. We offer remote IT support in Cape Town and across the Western Cape, and we support teams and arrange on-site visits when a job needs hands on keyboards.
From Ballito to Bellville, here's where our clients are. Don't see your town? Ask us anyway.
A few good places to start while you think it over.
One monthly plan that keeps your devices, network and people running smoothly.
Get more from the tools you already pay for, with help from Microsoft 365 specialists.
Practical IT controls that help you look after personal information properly.
Sensible protection against phishing, ransomware and the usual internet nasties.
Backups you can actually restore from, when it matters most.
Helping South African businesses with IT since 1999. Meet the people and Bexie, our purple cow mascot.
Our head office is at 28 Essex Terrace, Westville, Durban, 3629 in KwaZulu-Natal. Our Johannesburg office is at 22 Magwa Crescent West, Waterfall, Johannesburg, 1685 in Gauteng.
Yes. We support Western Cape businesses remotely and arrange on-site visits when a job needs them.
Email support@netconfig.co.za with your name, company and a short description of the problem, and our support desk will pick it up. You can also phone our support desk on 087 354 5000.
We aim to reply to new enquiries within one business day.
Monday to Friday, 08:00 to 17:00. After-hours support is offered according to client requirements and the agreement signed.
A real person reads it, matches you with the right specialist, and calls or emails you to understand your setup. There's no obligation and no hard sell.
Yes. We help businesses put practical IT measures in place, such as access controls, secure backups and sensible data handling. We're IT specialists, not lawyers, so we'll happily work alongside your legal adviser.
Start with a call or a message. We'll point you to the right person, with no pressure.